Returns Information

At Project Vitality, your satisfaction comes first. We stand behind the quality and effectiveness of our supplements. If you’re not fully satisfied with your purchase, we offer a straightforward refund and return process backed by our 30-Day Money-Back Guarantee.

Where Can I Reach You?

Our Customer Care Team responds within 24 business hours.

Contact

When contacting us, please include:

  1. Your full name
  2. Order number
  3. The email address used at checkout

Can I Cancel My Order?

  • Orders can only be canceled within the first 12 hours after being placed.
  • Once processing begins, we cannot guarantee cancellation.
  • If your order has already shipped, you’ll need to complete the return process once it arrives.

Am I Eligible to Return My Products?

Yes. If you purchased from Project Vitality, you’re eligible to return your products within 30 days under our money-back guarantee.

To qualify, please note:

  • Returns must be initiated within 30 days of delivery.
  • Only one refund request per customer is permitted.

📧 To start a return, Contact us with your order number.

How Do I Ship Back the Items?

  • Returns must be shipped back in their original packaging whenever possible.
  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
  • We recommend using a trackable shipping service to ensure delivery of your return.

I Received a Damaged Item. What Should I Do?

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of delivery at Contact
  2. Include photos of the damaged/incorrect product, shipping box, and packing slip.

Once verified, we’ll immediately send a replacement at no cost to you.

I Entered the Wrong Address at Checkout. What Happens?

Please double-check your details at checkout. Project Vitality is not responsible for lost packages caused by incorrect addresses entered by the customer.

If the order has not shipped, contact us immediately and we’ll do our best to update the address. Once shipped, we cannot reroute packages.

What Are My Refund Options?

  • Refund to your original payment method (minus shipping).
  • Store credit toward a future purchase.

How Soon Will I Get My Refund?

Once your return is received and inspected:

  • Refunds are processed within 3–7 business days.
  • A credit will automatically be applied to your original payment method.

If you haven’t received your refund after 10 business days, please contact your bank or card provider, then reach out to us for support.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account.
  2. Contact your credit card provider.
  3. Contact your bank.
  4. If you’ve done all this and still haven’t received it, email us at Contact

Policy Updates

Project Vitality reserves the right to modify this return policy at any time to reflect updated practices or regulations.

Need Help?

Contact
⏱ Response time: Within 24 hours (Mon–Fri)